What we check during verification
At bape we verify identity, payment ownership, and activity consistency. Identity checks compare the name and date of birth on your ID to the name on your account. Payment ownership checks confirm that the deposit source (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or a bank account such as mobile banking, local payment, online payment, e-wallet) matches account details.
Verification also evaluates recent account activity where relevant: tournament entry attempts, deposit history, and any flagged transactions. Where verification is required for event access—for example eligibility to participate in Liga 1 or Piala AFF markets—our team will list the specific evidence needed in the account message centre.
Accepted documents and file formats
We accept national ID, passport, and a government-issued photo document. For payment verification use a screenshot or PDF of the transaction confirmation from the payment app or bank, showing payer name and transaction ID. Files should be readable and unaltered; blurred images are a frequent cause of delay.
- Identity
- National ID or passport; show full name and date of birth as displayed on your account.
- Proof of payment
- Screenshot or PDF showing transaction from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
- Selfie
- A live selfie holding your ID next to your face, clearly legible.
Step-by-step verification flow
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Submit documents
Use the account dashboard uploader to send your ID, selfie, and payment evidence.
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Automated checks
An automated layer checks file integrity and basic data match before human review.
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Manual review
Our verification team inspects documents and payment traces; if additional files are needed you will receive a message.
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Outcome and next steps
Once approved your account status updates; if declined the message explains remedial steps.
Common reasons for a request to verify include mismatched name on a bank transfer, an atypical deposit pattern before a tournament (for example a sequence of deposits ahead of a Champions League event), or an account recovery attempt. If you live in Surabaya, Bandung, or Medan and require document guidance, our region-specific support pages offer examples of acceptable screenshots and local bank stamp formats.
Troubleshooting and response windows
We log every verification submission and provide status updates through the account centre. Our team aims to review standard documents promptly; specific checks tied to complex payment traces may require additional time. When a document is unclear we request a replacement with precise instructions.
If you deposited with a bank transfer from mobile banking, local payment, online payment or e-wallet, include the bank transaction ID and the account holder name. For mobile banking and e-wallets such as local payment or online payment, a clear screenshot showing the payer and the transaction timestamp is sufficient for initial matching.
What to expect after verification
Upon approval we update your verification status in the profile. If we require further details we will list them and explain the exact mismatch. For users preparing for nearby event markets like Piala Indonesia or Piala AFF, ensure all payment names align with the account holder name to avoid hold times before tournament entry.
- Keep scans readable and avoid edits; unedited originals are preferred.
- Use the dashboard uploader to ensure secure transmission.
- For ID renewals, include both old and new documents where applicable.
